At Desert Hub, we value our customers and strive to ensure that every shopping experience is seamless. If you are not satisfied with your purchase, we offer a flexible refund policy to make the process smooth and convenient for you.

Eligibility for Refunds

We accept refund requests under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.

  • Refund requests must be submitted within 3 days from the date of delivery.

  • Items that are damaged due to manufacturing defects will be eligible for a refund or replacement.

  • Products such as personal care items, undergarments, and customized products are non-refundable due to hygiene and personalization factors.

  • Items purchased during sales or promotional offers may not be eligible for refunds unless there is a defect or issue with the product.

Refund Process

To initiate a refund, please follow these steps:

  1. Contact our customer support team at Deserthub@gmail.com with your order number and reason for the refund request.

  2. Our team will review your request and provide instructions on how to return the product.

  3. Once we receive the returned item, our team will inspect it to ensure it meets our refund criteria.

  4. If approved, the refund will be processed within 7 to 10 business days via the original payment method.

  5. A confirmation email will be sent to notify you once your refund has been issued.

Return Shipping Guidelines

  • Customers are responsible for returning the product unless the item was defective or incorrect.

  • We recommend using a reliable courier service with tracking to ensure the safe return of your item.

  • Any shipping fees paid at the time of purchase are non-refundable.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Items that have been used, altered, or washed.

  • Products missing original packaging, labels, or accessories.

  • Digital products or gift cards.

  • Items returned beyond the specified return period.

Late or Missing Refunds

If you haven’t received your refund within the stated period, please:

  1. Check your bank account and confirm with your payment provider.

  2. Contact our support team if the issue persists.

For any inquiries regarding refunds or returns, feel free to reach out to our customer support team at Desertshub@gmail.com .We appreciate your trust in Deserts Hub and look forward to serving you again!